Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Shipping
At Store27.in, we provide multiple shipping options so that our customers can choose what suits them best 🚚✨.
🔹 Standard Delivery – Reliable and affordable, ideal if you’re not in a rush.
🔹 Express Delivery – Fast and time-bound, for when you need your order quickly.
🔹 Same-Day/Next-Day Delivery (available in select locations) – Perfect for urgent needs.
🔹 Cash on Delivery (COD) Shipping – For customers who prefer paying only after receiving the product.
🔹 International Shipping – We also ship globally 🌍 (charges and timelines depend on the destination).
✅ We partner with trusted courier services to make sure your package is delivered safely and on time.
✅ Once your order is shipped, you’ll receive a tracking link to follow your package in real-time.
Yes, absolutely! 🌍✨ At Store27.in, we do ship internationally so that customers outside India can enjoy our products too.
Here’s how it works:
✅ International Courier Partners – We work with trusted global logistics companies (like DHL, FedEx, and Aramex) to ensure your package reaches safely.
✅ Delivery Timeline – On average, international deliveries take 7–15 business days, depending on your country and customs clearance.
✅ Charges – Shipping cost is calculated at checkout based on weight, size, and destination. We keep it transparent with no hidden fees.
✅ Tracking Support – You’ll get a real-time tracking ID once your order is dispatched so you can monitor every step.
✅ Customs & Duties – Any additional import/customs duties will depend on your country’s regulations, and the courier may contact you if applicable.
📦 In short: Yes, we ship worldwide, safely, and reliably.
At Store27.in, delivery time depends on where you’re located and which shipping method you choose 🚚✨.
Here’s a breakdown:
📍 Within India
Standard Delivery: 4–7 business days.
Express Delivery: 2–4 business days.
Same-Day / Next-Day Delivery: Available in select cities for urgent orders.
🌍 International Shipping
Standard International: 7–15 business days (varies by country & customs).
Express International (DHL / FedEx): 4–7 business days.
✅ As soon as your order is shipped, you’ll receive a tracking link to follow your package live.
✅ We always aim to deliver earlier than expected—many customers receive their items faster than the estimated window 😉.
Payment
At Store27.in, we’ve made payments super flexible 💳✨ so that you can shop with ease and confidence.
Here are the options we accept:
🔹 Within India
UPI Payments (Google Pay, PhonePe, Paytm, BHIM, etc.) ⚡ Instant & secure
Debit & Credit Cards (Visa, MasterCard, RuPay, Amex)
Net Banking (All major Indian banks)
Wallets (Paytm Wallet, Amazon Pay, Freecharge, etc.)
Cash on Delivery (COD) – Pay only when your package arrives 🚚
🌍 International Customers
International Credit & Debit Cards (Visa, MasterCard, Amex)
PayPal – Smooth & trusted worldwide 🌐
Wise / Bank Transfers (for bulk or custom orders)
✅ All transactions are 100% encrypted and secure.
✅ No hidden charges—what you see at checkout is what you pay.
✅ For COD, small service charges may apply in certain pin codes.
Absolutely! 🛡️ Shopping with Store27.in is completely safe and secure—we’ve built our platform with customer trust in mind from day one.
Here’s why you can shop without worry:
🔒 Bank-Grade Security
All payments are processed through SSL encryption, the same technology banks use.
Your card or UPI details are never stored on our servers.
🛍️ Trusted Payment Gateways
We only use verified and secure gateways (Razorpay, PayPal, etc.), so transactions are 100% reliable.
👀 Transparency
No hidden charges—every fee is shown upfront.
You always get an instant confirmation mail & SMS after placing your order.
📦 Safe Delivery
Every product is packed securely, and you receive a tracking link to follow your package until it’s at your doorstep.
🙌 Customer Protection
If something ever goes wrong (wrong item, damaged package, payment glitch), our support team fixes it fast—with easy refunds or replacements.
👉 In short: Buying online at Store27.in is as safe as walking into a trusted physical store—only faster, easier, and more convenient.
Order & Returns
✅ Step 1 – Browse & Choose
Explore our wide range of products. Once you find what you love, click on the “Add to Cart” button.
✅ Step 2 – Review Your Cart
Go to your shopping cart (top-right corner of the site) and review your items. You can add, remove, or update quantities before moving ahead.
✅ Step 3 – Secure Checkout
Click on “Proceed to Checkout”. Here, you’ll enter your delivery address and choose your preferred shipping method (Standard, Express, etc.).
✅ Step 4 – Payment Options
Pick from multiple safe payment methods (UPI, Debit/Credit Card, Net Banking, PayPal, COD, etc.).
✅ Step 5 – Order Confirmation
Once your payment is done (or COD selected), you’ll instantly receive an email + SMS confirmation with all your order details.
✅ Step 6 – Sit Back & Relax
We’ll carefully pack your order and ship it out. You’ll receive a tracking link so you can follow your package in real-time until it arrives at your doorstep 🚚✨.
At Store27.in, we understand that sometimes plans change 🛒✨ — so we’ve made it easy to cancel or modify your order.
Here’s how it works:
🔄 Cancel Your Order
You can cancel your order within 24 hours of placing it (or until it’s shipped, whichever comes first).
Simply log in to your account ➝ go to My Orders ➝ click Cancel Order.
You’ll instantly get a cancellation confirmation by email/SMS, and any prepaid amount will be refunded back to your original payment method within 5–7 business days.
✏️ Change / Modify Your Order
Want to change the delivery address, phone number, or even the product size/color?
No problem—contact our support team at support@store27.in
👤 No, you don’t need an account.
You can place an order as a guest by simply entering your shipping and payment details.
Perfect if you’re in a hurry and don’t want to create an account right away.
🔑 But here’s why having an account is better (and highly recommended):
✅ Track Orders Easily – View your order history and live tracking anytime.
✅ Faster Checkout – Your address and payment preferences are saved for future orders.
✅ Exclusive Offers – Account holders get access to special discounts, early deals, and member-only perks 🎁.
✅ Easy Returns/Exchanges – Managing returns is faster with an account.
✅ Wishlist Feature – Save items you love for later.
👉 In short: No account? No problem. But having one makes your shopping smoother, faster, and more rewarding.
At Store27.in, tracking your order is super easy 📦✨ — we make sure you know exactly where your package is at every step.
🛰️ Step-by-Step Tracking Guide
1️⃣ As soon as your order is shipped, you’ll receive a confirmation email & SMS with a unique tracking ID and a direct tracking link.
2️⃣ Click on the link or go to the “Track My Order” section on our website.
3️⃣ Enter your order ID/email/phone number, and you’ll instantly see the live status of your shipment.
📍 What You’ll See in Tracking
- Order Confirmed ✅ – We’ve received your order.
- Packed & Ready 📦 – Your product is being securely packed.
- Shipped 🚚 – Your courier partner has picked it up.
- Out for Delivery 🏃 – Your package is on the way to you.
- Delivered 🎉 – Enjoy your purchase!
🔔 Extra Updates
- You’ll also receive SMS/WhatsApp notifications at every major step.
- If there’s ever a delay (like due to weather, strikes, or festivals), we’ll keep you informed right away.
👉 In short: Click the link ➝ Enter details ➝ Track live ➝ Receive with a smile.
